Shipping policy
GLASSVERDE® glassware is hand-formed and fragile, so every order is checked and packed by hand before it leaves our glassworks in Poland.
Shipping costs
| Destination | Shipping cost |
|---|---|
| Poland | Free |
| All other EU countries | Free |
| Selected countries outside the EU, including the United Kingdom, the United States, Canada, Australia and Japan | €99 flat rate per order |
The full list of countries we deliver to is shown in the country selector at checkout. If your country is not listed, please contact us at shop@glassverde.com before ordering. The shipping cost for your address is always shown at checkout before you pay.
Deliveries outside the EU: import duties, taxes and customs fees may be charged by the destination country. They are not included in the product price or the shipping cost and are payable by the recipient.
Dispatch and delivery times
We aim to dispatch orders within 24 hours of order confirmation on business days (Monday to Friday, excluding Polish public holidays), and no later than 3 business days.
Delivery within the EU usually takes 2–7 business days. Deliveries outside the EU take longer and depend on the destination and customs clearance. An estimated delivery window is shown at checkout once you have entered your shipping address.
All orders are sent by courier. Once your parcel has been handed over to the courier, you will receive a shipping confirmation email with a tracking number.
How we pack your order
-
Order assembly
Each item in your order is picked from our warehouse. -
Quality inspection
Every piece is checked by hand for cracks and chips. -
Protective wrapping
Each item is individually wrapped in expandable honeycomb kraft paper, with additional padding on the ends. -
Filling and double boxing
Shredded paper fills the empty spaces, and the inner box is placed inside a second outer box for extra protection during transport. -
Safety labeling
The box is sealed and marked with "Fragile: Glass" labels so that carriers handle it with care. -
Carrier hand-off
The parcel is handed over to our courier partner and you receive your tracking number.
Damage in transit
Please inspect your parcel on arrival. If the box or any item is damaged, email shop@glassverde.com with photos of the packaging and the damaged item, and we will arrange a replacement or, where a replacement is not possible, a full refund. This does not affect your statutory rights.
For returns, see our Refund policy.